HP Print and Scan Doctor requests

[catcat123]

When Printer was set up I was never given a the password for Admin or prompted to set a password. Trying to troubleshoot a scanning issue and when I installed Scan Doctor I got this request. Until I can type in the correct password I can not proceed with the troubleshooting. My Device: HP ENVY 4500 e-All-in-One Printer

[VikramTheGreat]

Hi @catcat123,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY 4500 e-All-in-One Printer is asking for an admin password and you were never given one, try the following steps to reset or bypass it:
 

Step 1: Try Default Credentials

• Username: admin
• Password: Leave it blank or try admin

Step 2: Reset the Printer to Factory Defaults

If the default credentials don’t work, reset your printer to restore default settings:

1. Turn on the printer.
2. On the printer control panel, press the Wireless button and Cancel button together and hold for 5 seconds.
3. The printer should reset network settings, including the password.
4. Try accessing the printer settings again.

Step 3: Access Printer's Embedded Web Server (EWS)

1. Find the printer's IP address:

• Print a Network Configuration Page from the control panel under Settings > Wireless.
• Look for the IP Address (e.g., 192.168.1.xxx).

1. Enter the IP address in a web browser.
2. Go to the Administrator Settings and look for an option to reset or change the password.

Step 4: Uninstall and Reinstall HP Software

If HP Print and Scan Doctor is still asking for a password:

1. Uninstall the HP software from your PC.
2. Restart your computer.
3. Reinstall the latest HP software and drivers from HP's official website.

If you still can’t bypass the password, let me know!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @catcat123,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @catcat123,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support

[catcat123]

Hi VikramTheGreat,

I tried the steps you suggested but still didn't work.  Eventually I downloaded HP Smart app from Microsoft, which works well (both scan and print).

Thank you.

You too.  Have a great day!