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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Printer 3830

Hello,

 

I'm having issues with the printing quality of my HP OfficeJet Printer 3830. 

Whenever I try to print something, the printing quality is very poor as you can see below:

 

NMjeUhn

 

Nothing is being printed properly, all the words and images have white lines through them like a barcode. 

I've tried replacing the ink, realigning the paper, as well as deep cleaning the cartridges but to no avail.

Would appreciate help asap as I need to print some important documents! Thank you.

1 REPLY 1
HP Recommended

@jojobeee, Welcome to HP Support Community!

 

I see that you're experiencing poor print quality on the printer and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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