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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
FontanaDillon
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HP Printer Assistant program will not send a fax.

HP Recommended
Example: OfficeJet 5255
Microsoft Windows 10 (64-bit)

I just installed the full software for my new HP OfficeJet 5255. This software included the HP Printer Assistant program which allows you to fax, scan, or print from its menu. I tried to send a fax with the program but it will not send a single thing. The printer queue just shows spooling and printer is busy.  I don't get a dial tone at all.  However, if I try to fax directly from the printer using its console, it will send out faxes. I can receive faxes with no problems. It's just that I am not able to send a fax using the HP Printer Assistant software program. 

 

My old printer was an HP Office Jet 4655 and it also had the HP Printer Assistant program and it worked flawlessly. What am I doing wrong and how can I get this to work?  I am connected via both USB and Wifi. 

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
29,699 22,943 1,560 1,526
Message 2 of 2
Flag Post
HP Recommended

@FontanaDillon

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
29,699 22,943 1,560 1,526
Message 2 of 2
Flag Post
HP Recommended

@FontanaDillon

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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