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‎09-09-2022 04:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

I recently received an error on my printer when trying to scan (use HP Smart App). It has worked for years until a week or so ago. Error is below. I tried to see if any firmware updates required but none needed. Please advise. Thanks in advance. 

40D78B50-CC30-4E0E-BF3F-EE6C4BAD15F5.jpeg

 

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4 REPLIES 4

‎09-20-2022 12:51 PM

HP Recommended

@rvh21

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Are you able to print from the HP Smart app?

Sandytechy20
I am an HP Employee

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‎09-21-2022 12:23 PM

HP Recommended

HP suddenly stopped scanning, Can no longer find driver, it used to. HP Print and Scan doctor find printing but no HP Smart.

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‎09-21-2022 04:20 PM

HP Recommended

I can print. not sure if it's from HP Smart. For years I had a Desktop App that let me Start Print or Start Scan. It's lost

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‎10-04-2022 06:17 AM

HP Recommended

@Funkyecat & @Top72

 

Welcome to the HP support community.

 

Provide the printer model or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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