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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-09-2022 04:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

I recently received an error on my printer when trying to scan (use HP Smart App). It has worked for years until a week or so ago. Error is below. I tried to see if any firmware updates required but none needed. Please advise. Thanks in advance. 

40D78B50-CC30-4E0E-BF3F-EE6C4BAD15F5.jpeg

 

Category:
4 REPLIES 4

‎09-20-2022 12:51 PM

HP Recommended

@rvh21

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Are you able to print from the HP Smart app?

Sandytechy20
I am an HP Employee

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‎09-21-2022 12:23 PM

HP Recommended

HP suddenly stopped scanning, Can no longer find driver, it used to. HP Print and Scan doctor find printing but no HP Smart.

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‎09-21-2022 04:20 PM

HP Recommended

I can print. not sure if it's from HP Smart. For years I had a Desktop App that let me Start Print or Start Scan. It's lost

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‎10-04-2022 06:17 AM

HP Recommended

@Funkyecat & @Top72

 

Welcome to the HP support community.

 

Provide the printer model or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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