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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-28-2022 05:07 PM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Microsoft Windows 10 (64-bit)

I used to have an app called "HP Scan". It was a pretty simple scan utility that allowed me to save different profiles that would save document scans with different resolutions to different default folders.  I updated the driver software for my printer, and now this app is gone.  I would like to get it back as I liked it much better than HP Scan and Capture.  Does anyone have any idea where I might have gotten this utility?  I assumed that it was installed as part of the printer drivers but either it has changed, or I got it from some where else.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2022 06:54 PM

HP Recommended

Thanks.  I figured out later that night when I tried to print, the update hadn't installed the updated drivers.  Once I installed the printer drivers, the HP Scan app was back.

View solution in original post

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3 REPLIES 3

‎03-31-2022 12:29 PM

HP Recommended

@JohnC19

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

You should get it by downloading this: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m225-series/6778491/m...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

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‎04-04-2022 06:54 PM

HP Recommended

Thanks.  I figured out later that night when I tried to print, the update hadn't installed the updated drivers.  Once I installed the printer drivers, the HP Scan app was back.

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‎04-05-2022 11:49 PM

HP Recommended

@JohnC19

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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