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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-13-2019 06:27 AM

HP Recommended
Product: HP Scan Ext with HP F380
Operating System: Microsoft Windows 10 (64-bit)

When I scan multiple images at 300dpi HP Scan Extended works well.

 

When I change the resolution to 600dpi and I click Save, it Rescans (message: Rescanning image with selected resolution), but no files are actaully saved.

Clicking Save again just repeats the above behaviour.

 

Any suggestions please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2019 11:06 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Have you tried to download and install using the Software that came with your printer?

 

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎03-13-2019 11:06 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Have you tried to download and install using the Software that came with your printer?

 

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-13-2019 11:32 AM

HP Recommended

Thank you for the response.

 

I've downloaded and installed the following file as recommended: AIO_CDB_NonNet_Full_Win_WW_140_408-4.exe

 

This installed various support applications, but not a scanning utility. 

 

My options seems to be:

1) Use HP Scan Extended (which scans, just not at higher than 300dpi as described before)

2) Use Paint with HP drivers (but then I have to scan photos individually)

 

Am I missing an aplication that should have been installed with the full feature printer software?

 

Ideally I would like to use HP Scan Extended; seems like the perfect application, except I cannot get it to work above 300dpi...

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‎03-13-2019 11:53 AM

HP Recommended

Ok, I have found the HP Scanning application in the Solution Centre. This seems to work, thanks!

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‎03-14-2019 10:04 AM

HP Recommended

Hi @bewer ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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