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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-16-2022 05:26 PM - last edited on ‎10-17-2022 07:50 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Scan & Capture app is not finding device. I have uninstalled & reinstalled device & drivers, I see and am able to print to my device from my computer and device is connected to WIFI (indicator shows connected and was successful in printing). 

I have reviewed several community threads and still not able to find solution. My computer is an HP Envy Desktop.

 

Appreciate any help with this. 

SDK

Category:
5 REPLIES 5

‎10-31-2022 11:07 AM - edited ‎11-10-2022 09:42 AM

HP Recommended

Try to install the updated version of the driver. Same happening with me yesterday when I was printing a document file of top commercial lawn mowers for our clients. So due to the issue we also loss the client. But after that I searched for the updated version of the driver and when installed that so the scanner and printer both started properly working.

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‎10-31-2022 12:37 PM

HP Recommended

Hi Judah8426,

I actually did that a couple of times and it still did not work.

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‎11-05-2022 07:50 AM

HP Recommended

Hi @sdkwolf,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with HP Scan and capture. I'd like to help!


Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem
 

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System, and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

(note that the FULL feature software is not HP Scan and Capture)

Hope that helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-08-2022 02:37 AM

HP Recommended

Hi @sdkwolf,

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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‎11-10-2022 02:06 PM

HP Recommended

I have downloaded the HP Print and Scan Doctor and this issue was not resolved. I have contacted HP Support and they tell me that my printer device is no longer compatible with windows beyond windows 7 and so on as there are no drivers available to support windows 10

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