HP Scan and Capture will not launch in Windows 10

[PhilIngle]

I have had HP Scan and Captue for a long while, but a couple of weeks ago it stopped working. When clicking from the start menu it would launch the home bluescreen then disappear. I have restarted the computer and the printer, and also re installed HP S&C. But the same thing happens. 

Incidentally, the same thing happens to my Acer start button, but things like Office apps all work fine.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this alternative scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

Here's some scanning tips.

Hope that helps!

[PhilIngle]

Thank you: I tried this but the situation remains the same. If I click to open the app, the Scan & Capture blue screen comes up for a few seconds then disappears and the app does not open. Not sure what else we can try?

[greenturtle]

HI @PhilIngle

The HP Scan Extended is a different software compared to the HP Scan and Capture.

We're suggesting that you try the alternative software since the HP Scan and Capture apps is giving you problems.

Thanks.

[OfficeToysld]

HP Scan Extened worked SUPER -- thank you -- OfficeToysld

[greenturtle]

Hi @OfficeToysld,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[moeybgill]

help - i tried the fix for my HP scan and Capture not launching (Extended) and it said HP imaging device was not found. i am able to print from this computer, so not sure why that would be?

[Jeet_singh]

Hi @moeybgill,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues scanning using HP Scan and capture on Windows 10. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer Product number? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Have you tried to uninstall and then reinstall the full feature software?

Did you make any changes on the printer before the issue started?

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to uninstall and reinstall the printer drivers

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: https://support.hp.com/us-en/drivers (please choose the Operating system and version) and download and install the full feature software for this printer.

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please respond to this post with the details and the results of the troubleshooting steps for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[KenDavis]

Had been suffering with this problem for about a month. Your solution solved the problem.

THank you so much

[Celebtate]

Thank You, Thank You!!

This HP Scan Extended works great!

Solves so many issues with HP Scanning.

Larry