HP Scan does not detect scanners after installing the update 24H2 for Windows 11

[Gi18]

I am not able to see he scanner on my laptop. I am quite sure I have the same problem many other have with the 24H2 update. 

Unfortunately, following the steps on this article did not help: https://support.hp.com/us-en/document/ish_11638947-11639021-16

Do you have any idea how to fix this?

[ShlomiL]

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi

[Gi18]

Hi,

thank you for your reply. Unfortunately, it does not seem to have helped. The scanner does not get recognized most of the time I try to use it.