HP Scan does not detect scanners after installing the update 24H2 for Windows 11

[Gi18]

I am not able to see he scanner on my laptop. I am quite sure I have the same problem many other have with the 24H2 update. 

Unfortunately, following the steps on this article did not help: https://support.hp.com/us-en/document/ish_11638947-11639021-16

Do you have any idea how to fix this?

[ShlomiL]

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi

[Gi18]

Hi,

thank you for your reply. Unfortunately, it does not seem to have helped. The scanner does not get recognized most of the time I try to use it.

[NM49]

Did you get any solution? Kindly share if this issue is fixed for you

[NM49]

did not work. 

I have all the latest Windows updates.....Still it is not working. Pls help.

I have followed all the steps mentioned in https://support.hp.com/us-en/document/ish_11638947-11639021-16

No luck yet. Is there any permanent fix available?

[Gi99]

Nope, unfortunately I was no able to fix the problem.

I opened a support case with my retailer, and they were kind enough to take back the scanner and reimburse me the money. I bought a Canon with the ability to connect to the Wi-Fi and automatically send the scans on a shared network folder 😅

[Kuroi_Kenshi]

Hi @NM49,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding HP Scan Not Detecting Scanners Post Windows 11 24H2 Update!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Run Windows Updates:

• Install updates KB5048667 (link) and KB5052093 (link).
• You can download offline packages directly from the provided links.

Verify Updates Installation:

• Go to Settings > Windows Update > Update History to confirm the installation of these updates.

Use Device Manager:

• Open Device Manager and expand the Imaging devices category.
• Check for two entries for the connected device labeled "HP HP..." and "HP..." If the two entries do not appear:
  • Wait for two minutes for the second entry.
  • If it doesn’t appear after two minutes, restart your PC, wait three minutes, then go back to Step 3.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[NM49]

Hello Kuroi Kenshi,

Thank you for your solution. The problem is solved!! Appreciate your support.

Regards,

Nitin NM49