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‎10-27-2020 09:28 AM

HP Recommended

Well - that did the job.

I didn't even have to do a re-install. I went to settings and chose my 6970 software. A "repair" option was not available, so I chose "change" (I hope it is the same in English. My German version offered me "Ändern" which translates to "Change" or Uninstall). Windows came up with the usual security warning which I confirmed, nothing else happened.

I have tested scan-to-email twice after that - and it worked!

Thanks for your assistance anyway. I appreciate you people volunteering to help others.
Maybe the solution I found will be helpful for others, too.

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‎10-27-2020 09:32 AM

HP Recommended

@jkobarg 

 

Well, there you go.

Yes, in this instance, "Change" is the same as Repair.

Nice that you did not have to reinstall - saves a bit of hassle and time.

 

Stay Safe.

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

 

Dragon-Fur

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