HP Scan not found but debris all ovr my computer

[bong420]

No problem with the printer. Since day one of purchase USB cable was a hassle (kept acting like it was not connected) and printer box says Xp compatable.  Now I have pieces of HP Scan littering my search window, 7 or so files Twain dll etc but it won't run. I call and try to get someone to tell me where is an HP Scan program download and I get an email that has the same useless drivers and nothingness >> HP Assistant that says on a tab printing scanning and fax yet NOTHING pertaining to HP Scan or being able to use the document feeder.  3 hours + now trying to do the simplest of tasks. Bueller? Bueller? Anyone?  Printing and copies work.  I used to be able to click a desktop shortcut for HP Scan and *bam* it would open and function.  Now it won't.        

[Betty0610]

@bong420

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!