• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-21-2022 02:59 PM

HP Recommended
Operating System: Microsoft Windows 11

I've got an HP LaserJet Enterprise MFP M527 and I have it all set up to scan to a network folder. Everything works great until I accidentally unplugged it, now it wants me to enter the username and password again, which is the username and password to the computer.

 

I figured it out before but I can't figure it out again. I have a local account on my computer and my username is "Tim" so I remember I had to write something like localuser/Tim for the username and it worked but I cant remember exactly how I had to type it in. Would anyone happen to know how I have to type in the username for it to work?

1 REPLY 1

‎04-22-2022 08:36 AM

HP Recommended

Hi,

You should type the user in the form of Computername\Tim (a backslash and not a slash key).

 

Right-click the Start menu and select System, there you may find your computer name listed.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.