HP Scan unable to find scanning device

[MaxwellT]

Connection was fine last week when I last scanned, Yesterday I received the error message for my HP 9125 that "HP Scan was unable to find the scanning device on the network. "

Additionally, I am concerned that the 9125 cannot be connected via USB to my laptop, and STILL function as a network printer which my HP Office Jet pro 8600 Plus handled these functions admirably, even at 12 years old. This 9125 seems like a giant step backwards. Sometimes I wish I had spent $225 to buy a new printhead for the old reliable workhorse.

[Kuroi_Kenshi]

Hi @MaxwellT,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Devices and Network

1. Turn off your printer and unplug it from the power source.
2. Restart your computer.
3. Restart your router/modem.

Check Network Connection

1. Verify the printer’s network connection from the printer’s control panel.
2. Navigate to Network Settings and ensure the printer is connected to the correct Wi-Fi network.

Reconfigure Wireless Connection

1. On the printer’s control panel, go to Network Setup or Wireless Settings.
2. Disconnect the current network and reconnect, ensuring you select the correct network.
3. Update the IP address if DHCP is enabled on your printer.

Firewall and Antivirus Settings

1. Open your Firewall Settings and ensure the HP scanning application is allowed.
2. Ensure Antivirus Software is not blocking the printer's connection.

Update Printer Firmware and Software

Kindly refer to this link to update your printer firmware.

Use HP Print and Scan Doctor

1. Download HP Print and Scan Doctor.
2. Run the tool and follow the on-screen instructions to resolve connectivity issues.

Change Connection Type

1. Disconnect the printer from the network.
2. Connect the printer via USB to your laptop.
3. Test scanning and then set it back up on the network.

Verify Scanner Settings

1. Open the HP Smart App or HP Scan utility.
2. Ensure the scanner is correctly configured and recognized.
3. Check if the correct printer and scanner driver is installed.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,