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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Scan won't save a document containing a QR Code

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08-20-2024 02:11 PM
Using HP SCAN software and an HP LaserJet Pro MFP M28w Printer, I am trying to scan a document with a QR code and it will not show the preview of the page after the scan, preventing me basically from seeing it and saving it as a PDF file. Is this desired behavior? If I cover the QR code, the document scans normally.
08-21-2024 09:28 AM
Welcome to the HP English Community --
I would guess the HP Scan software does not understand and cannot translate the QR code.
Some form of the following might work.
At the least, if the data is scanned (and saved) as an Image, the file can be printed.
Open Windows Fax and Scan or other scan application / software.
Scan the offending document page as an Image file and save.
If the file is not already open in (for example) Windows Fax and Scan
Navigate to the folder where the file is saved.
and
Right Click on the file name > Show more options > Print
"Print" to a PDF file
Example - Windows Fax and Scan - Scan / Print as PDF
Fax_and_Scan_Document_Scan_Set_1
Example - Print Pictures - "Print to PDF"
Print_Pictures_Microsoft_Print_to_PDF_1
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
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“Things that are your printer”
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Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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OR
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OR
HP LaserJet Pro MFP M28w Printer
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