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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP LaserJet Pro MFP M28w Printer
Microsoft Windows 11

Using HP SCAN software and an HP LaserJet Pro MFP M28w Printer, I am trying to scan a document with a QR code and it will not show the preview of the page after the scan, preventing me basically from seeing it and saving it as a PDF file.  Is this desired behavior?  If I cover the QR code, the document scans normally.

1 REPLY 1
HP Recommended

@MarcTried2Print 

 

Welcome to the HP English Community --

 

I would guess the HP Scan software does not understand and cannot translate the QR code.

 

Some form of the following might work.

 

At the least, if the data is scanned (and saved) as an Image, the file can be printed.

 

Open Windows Fax and Scan or other scan application / software.

 

Scan the offending document page as an Image file and save.

 

If the file is not already open in (for example) Windows Fax and Scan

Navigate to the folder where the file is saved.

and

Right Click on the file name > Show more options > Print

 

"Print" to a PDF file

 

Example - Windows Fax and Scan - Scan / Print as PDF

Fax_and_Scan_Document_Scan_Set_1Fax_and_Scan_Document_Scan_Set_1

 

Example - Print Pictures - "Print to PDF"

Print_Pictures_Microsoft_Print_to_PDF_1Print_Pictures_Microsoft_Print_to_PDF_1

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet Pro MFP M28w Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.