HP Scan

[David_Casa]

Hi, how do i set up the below short cut to scan documents

[sandytechy20 · Accepted solution]

Hi @SBA66,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The HP DeskJet 2700e should be compatible with most Wi-Fi networks, including Starlink, which is a satellite-based internet service. However, there can be specific challenges when connecting devices like printers to non-standard Wi-Fi networks, particularly with certain router configurations or network settings.

Here are some common issues and possible solutions that might help you resolve the connection problem:

Common Issues & Solutions

2.4 GHz vs. 5 GHz Networks:

• The HP DeskJet 2700e primarily supports 2.4 GHz Wi-Fi networks. Ensure that your Starlink router is broadcasting a 2.4 GHz network. Some routers combine 2.4 GHz and 5 GHz into a single network name (SSID), which can cause compatibility issues. You may need to separate these into different SSIDs in the router settings.

Network Security Settings:

• Check your Starlink router’s security settings. WPA2 is the most common and compatible security protocol. Ensure that the network is not using any special settings or protocols that the printer might not support.

Router Configuration:

• Some advanced configurations on Starlink’s router, such as IPv6, firewall settings, or network isolation, might prevent the printer from connecting. Try disabling IPv6 or adjusting firewall settings to see if that resolves the issue.

Firmware Updates:

• Make sure that both your HP DeskJet 2700e printer and the Starlink router are running the latest firmware. Sometimes, compatibility issues can be resolved with a simple update.

Connecting via HP  App:

• Use the HP app on your MacBook Air to set up the printer. The app can sometimes handle network configurations better than manual setup.
• Make sure that your MacBook Air is connected to the same Wi-Fi network you want the printer to connect to.

Manual IP Configuration:

• If the printer isn’t connecting automatically, try assigning a static IP address to the printer within the router settings. This can sometimes help with connectivity issues.

If none of these steps work and you still believe the printer is not compatible with Starlink, it’s best to contact HP phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[David_Casa]

Thank you Sandytechy20 for your assistance, issue is resolved.