• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ScanJet Pro 2000 s2 Sheet-feed Scanner
Microsoft Windows 10 (64-bit)

The software driver throws an exception when run under certain versions of the .NET framwork library.    The error it is throwing is:

Exception thrown at 0x76B9C3A2 in AcquisitionDemo.exe: Microsoft C++ exception: HP::Pdsmq::Common::FileNotFoundException at memory location 0x010FA968.

I've used many different Twain acquisition libraries in .net and the driver throws an exception under all of them.  The callstack indicates that there is a breakpoint that the debugger is responding to.

FTingdal_0-1658881240872.png

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.