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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP ScanJet Pro 2000 s2 Sheet-feed Scanner
Microsoft Windows 10 (64-bit)

The software driver throws an exception when run under certain versions of the .NET framwork library.    The error it is throwing is:

Exception thrown at 0x76B9C3A2 in AcquisitionDemo.exe: Microsoft C++ exception: HP::Pdsmq::Common::FileNotFoundException at memory location 0x010FA968.

I've used many different Twain acquisition libraries in .net and the driver throws an exception under all of them.  The callstack indicates that there is a breakpoint that the debugger is responding to.

FTingdal_0-1658881240872.png

 

 

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