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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-05-2022 03:24 AM

HP Recommended
Product: scanjet 2500 pro f1
Operating System: Microsoft Windows 11

Bonjour,

Après l'installation de mon scanjet 2500 pro f1 tout se passe bien. Mais dès que celui ci est éteint et que je le rallume le scanner devient introuvable et je dois redémarrer l'ordinateur ou le service WIA pour que celui-ci soit a nouveau visible et utilisable.

Hp peut il apporter une solution a ce problème qui touche de nombreux utilisateur de ce scanner. Pour l'instant très décu

2 REPLIES 2

‎08-05-2022 06:20 AM

HP Recommended

Hey @mattfeld66 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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‎08-05-2022 06:38 AM

HP Recommended

After installing my scanjet 2500 pro f1 everything was fine.
But as soon as it is turned off and I turn on back again, the scanner cannot be found and I have to restart the computer or the WIA service from Window for the scanner to be visible and usable again.

Can Hp provide a solution to this problem which affects many users of this scanner.
So far very disappointed

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