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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-28-2025 05:15 AM

HP Recommended

HI all,

I am experiencing issues with my HP ScanJet Pro 2600 f1:

  • When I start the scanner, I need to wait 30 minutes before I can scan.
  • On some days, the scan button does not work at all.
  • I have already installed the latest drivers and restarted the scanner multiple times, but the issue persists.
  • On some days, I need to go on the app and manualy turn the scanner on.
  • On some days, scan to computer is not available

Could you provide troubleshooting steps or possible solutions?

I also have a question regarding exceeding the recommended 1,500 pages per month on the scanner.

  • What are the potential risks or issues if I consistently print more than the recommended duty cycle?
  • Could this cause hardware failures or impact print quality over time?

Looking forward to your advice. Thanks!



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1 REPLY 1

‎03-30-2025 08:53 PM

HP Recommended

I also have the same issues.  One day the scanner worked as it was supposed to the next it did not.  I believe it was after the last windows 11 update.  Can the last update be removed?

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