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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-08-2024 10:34 PM

HP Recommended

Dear Community,

 

I cannot turn on my scan machine (HP ScanJet Pro 3000 s4) after failing updating firmware.

I accidently put off usb cable when updating firmware.

 

Please help me to reset my scan manchine,

Thank you a lot.

1 person had the same question
2 REPLIES 2

‎10-24-2024 11:37 AM - edited ‎10-24-2024 11:37 AM

HP Recommended

whoops wrong thread

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‎10-24-2024 05:55 PM

HP Recommended

Refer to this document on recovering a printer from a update failure https://support.hp.com/ca-en/document/ish_5636674-5636753-16

 

I have used this method to recover a client's scanner that had this issue, hopefully you will be successful as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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