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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-26-2025 03:40 AM

HP Recommended
Product: HP ScanJet Pro 3000 s4 Sheet-feed Scanner
Operating System: Microsoft Windows 11

not getting detected in pc

1 REPLY 1

‎03-26-2025 05:37 AM - edited ‎03-26-2025 05:40 AM

HP Recommended

Hello recordroom ,
Welcome to the HP Support Community!

Here's what you need to do:

  1.  
  2. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  3. Uninstall HP printer software, and then remove the printer from your Devices list. 
    and also uninstall HP Smart.
  4. Restart the PC
  5. Close all programs
  6. download only this complete package: HP Scan - Full Feature Software and Driver 
    read all additional information
  7. Close all programs
  8. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-63.4.6169-SJ0001_Full_Webpack.exe (411.0 MB)
    Via USB, means wait until the installation asks to connect the printer/scanner.
  9. The installation was completed successfully, now you must ...
  10. Restart the System again
  11. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

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