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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-09-2025 06:56 AM

HP Recommended
Product: HP ScanJet Pro 2600 f1

Hi there. I bought an HP Scanjet 2600 f1 product and the physical buttons are not working on the scanner. It seems like the only way for me to scan is through the app HP Easy Scan (the HP Scan app no longer exists) and I am only limited to sending the document to a laptop folder.
Downloaded all software and user guides and they are useless. There is no troubleshooting when the physical buttons are not working and it seems that while the product is still for sale on the market, it can only perform one function through the app, which is not communicated to the buyer before hand...Other than the guides and software you have available online are you able to support. I am operating a Mac OS Sequoia. Thank you.

 

 

Category:
2 REPLIES 2

‎03-09-2025 12:18 PM

HP Recommended

You need to use the HP utility. It's explained in the scanner's user manual.

 

 




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‎03-12-2025 12:17 AM

HP Recommended

Thank you Valsimot but HP utility does not give me additional functionality nor it resolves any of the problems mentioned above. In the manual that can be found in the box but also online there is no mention on how to resolve the above.

Therefore, when hp utility is launched that is not working either.

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