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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-31-2019 08:00 AM

HP Recommended
Product: HP Scanjet 2710
Operating System: macOS 10.14 Mojave

Recently upgaded to OSX 10.4. HP Scanjet G2710 no longer works.

Have re-installed :

1. G2710 Full feature S/ware + Drivers for OSX 10.6 ;

2. G2710 update for OXS 10.7

Problem remains eg "HP Scan quit unexpectedly with exception type "EXC_BAD_INSTRUCTION (SIGILL)" ; Exception Codes "0x0000000000000001, 0x0000000000000000" ; Exception Note "EXC_CORPSE_NOTIFY"

Is there an update available to make this scanner work with :

A. OSX 10.14 ; or

B. Make the Scanner available to Apple's Image Capture ; or

C. As a last resort, any recommendations on a similar new scanner fully supported under OSX 10.4

Assistance will be much appreciated.

1 REPLY 1

‎03-31-2019 10:18 AM

HP Recommended

Hi,

The latest scanning software for your scanner is available for OS X 10.6 with a software update up to OS X 10.9, the scanner is not officially compatible with any later OS version.

 

You may try the 3rd party VueScan application, I beleive that would work with yoru scanner:

https://www.hamrick.com/vuescan/hp_scanjet_g2710.html#technical-information

 

Hope that may help,

Shlomi



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