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- HP Scanjet 2710-Problem under OSX 10.14 upgrade

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03-31-2019 08:00 AM
Recently upgaded to OSX 10.4. HP Scanjet G2710 no longer works.
Have re-installed :
1. G2710 Full feature S/ware + Drivers for OSX 10.6 ;
2. G2710 update for OXS 10.7
Problem remains eg "HP Scan quit unexpectedly with exception type "EXC_BAD_INSTRUCTION (SIGILL)" ; Exception Codes "0x0000000000000001, 0x0000000000000000" ; Exception Note "EXC_CORPSE_NOTIFY"
Is there an update available to make this scanner work with :
A. OSX 10.14 ; or
B. Make the Scanner available to Apple's Image Capture ; or
C. As a last resort, any recommendations on a similar new scanner fully supported under OSX 10.4
Assistance will be much appreciated.
03-31-2019 10:18 AM
Hi,
The latest scanning software for your scanner is available for OS X 10.6 with a software update up to OS X 10.9, the scanner is not officially compatible with any later OS version.
You may try the 3rd party VueScan application, I beleive that would work with yoru scanner:
https://www.hamrick.com/vuescan/hp_scanjet_g2710.html#technical-information
Hope that may help,
Shlomi
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