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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
I have done the update through usb after the full FW flash...
i will tryButtthe with tricktheh5 time reboots.
Maybe this will help.
HP Recommended

Hi,

 

after rebooting the device about 6 times it comes up with the new firmware.

Many thanks to all of you guys!

 

 

HP Recommended
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HP Recommended

@DanielVSG wrote:

Here are the promised pictures. 

(Sorry for the poor quality) :smileyembarrassed:

 

1. Hold "abort" Button while powering on. Then you see the preboot menu.

IMG_20151120_113604.jpg

 

2. Go to administrator tools and configure the network adresses. 

IMG_20151120_113635.jpg

 

3. Select "download firmware". The following is displaying:

 

IMG_20151120_113652.jpg

 

4. Configure you pc´s ip and test the connection:

IMG_20151120_113845.jpg

 

5. Start the downloading like in the picture above. (i renamed the fw-file to "full" because it was easier to write)

IMG_20151120_113909.jpg

 

 

I hope this helps, but in my case i can upload the lage (full) FW and the device starts again. But after upgrading the FW to the actual one, the device comes up with an device error 49.38.xx.....Maybe it´s the hard disk that is defective?

 

 



I'm having
the same problem, I like this in photos but not out of the screen '' conection stablished waiting for data ''
What am I doing wrong?


@DanielVSG wrote:

Here are the promised pictures. 

(Sorry for the poor quality) :smileyembarrassed:

 

1. Hold "abort" Button while powering on. Then you see the preboot menu.

IMG_20151120_113604.jpg

 

2. Go to administrator tools and configure the network adresses. 

IMG_20151120_113635.jpg

 

3. Select "download firmware". The following is displaying:

 

IMG_20151120_113652.jpg

 

4. Configure you pc´s ip and test the connection:

IMG_20151120_113845.jpg

 

5. Start the downloading like in the picture above. (i renamed the fw-file to "full" because it was easier to write)

IMG_20151120_113909.jpg

 

 

I hope this helps, but in my case i can upload the lage (full) FW and the device starts again. But after upgrading the FW to the actual one, the device comes up with an device error 49.38.xx.....Maybe it´s the hard disk that is defective?

 

 



IMG-20160229-WA0070.jpg

HP Recommended
Hi.
On which step from above you are stucked?
Do you have some pictures of the displayed message?
HP Recommended

Hi

Yes i have

IMG-20160229-WA0072.jpg

 

 

It is only in this screen

I do not know what I'm doing wrong.

HP Recommended
Have you downloaded the firmware?
Copied it to c: and renamed it to 'full.bdl'?
HP Recommended

Yes

I copied to c: and rename to full.bdl .
And ncat.exe also is in c:

I'm using the same commands that are in the pictures posted.

 

IMG-20160229-WA0070.jpg

HP Recommended

Do you use a cross-over LAN cable?

Have you tried a different notebook?

 

 

HP Recommended

 could do the procedure .bdl file was damaged , I copied it again to c: and worked normal since yesterday is downloading .
It is normal to take so much?
I appreciate the help you are giving me .

 

20160302_082518.jpg

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