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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-02-2016 09:31 AM

HP Recommended

Good to hear that it works now.

 

Yes it is normal that it takes about 12 to 14 hours to download.....

I´ve done it over the night, so i could work further on it the next morning.

 

And remember to first upgrade the FW of the JetDirect card as next step and after that, update the FW of the scanner itself with an USB-stick. (The "small" one, about 120MB!)

After that, it is possible that you get some 49.0x.xx errors.

Don´t worry about that. Just hit the restart button for about 5-6 times.

Then it would be come up without errors and works stable.

 

 

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‎03-02-2016 12:10 PM

HP Recommended

updated to the latest version available on the site but only ta giving error 49.38.03 .
Already I restarted 10 times

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‎03-02-2016 12:43 PM

HP Recommended
Mabe you need a new HDD in this case....
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‎03-09-2016 04:59 AM

HP Recommended

I replaced the hdd and it worked , stopped giving the error 49.xxx .
But there's a problem he has no option to configure network ip .
In his screen the symbol of the network is with a red line .
You could tell me how do I enable the network , I spent the last firmware available.

20160309_085213.jpg

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‎03-14-2016 11:49 AM

HP Recommended

Which Firmware is on the JetDirect?

Is it the latest that is available?

 

I know this problem....but i don´t exactly remember how to fix it.....

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‎03-14-2016 12:16 PM

HP Recommended

Yes I am using the latest firmware , but I managed to solve the problem.
I entered the Administrator menu and the installation options and let all force all.
When restarted rose good .

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‎03-14-2016 12:20 PM

HP Recommended
Very good!
Thx for the feedback.

With the help from this forum i was able to recover about 10 devices from 'death'.

And it will be lots more in the future.

Thanks again to all.
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‎05-11-2016 01:13 AM

HP Recommended

Enter the administrator menu, installation options and let all force all solved 49.38.03 error after firmware upgrade here. Thanks

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‎12-28-2016 03:45 AM

HP Recommended

Dear brothers,

 

 

i try to upload full firmware to the scanjet 7000n which is (1.5GB) file and it took more than 4 hours and still not complete using ncat tools.

 

 

Thank you and appreciate your support so much

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‎12-28-2016 05:55 AM

HP Recommended
Hi.
Dont worry.
It takes about 12 to 14 hours.
Just be patient.

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