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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-13-2025 09:31 AM

HP Recommended

I have an HP Scanjet Pro 3500 f1 and using Windows 11. It will not connect (or stay connected) to any computer in the office. It seems HP has been ignoring this issue. Has anyone come up with a workaround or is it time to replace this device?

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3 REPLIES 3

‎11-13-2025 12:18 PM

HP Recommended

Hello @JimP18 , how are you ?

 

Install the driver below:

 

HP ScanJet Pro 3500 f1 Flatbed Scanner Software and Driver Details

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎11-13-2025 12:19 PM

HP Recommended

Hello @JimP18 , how are you ?

 

Please, install the driver below:

 

HP ScanJet Pro 3500 f1 Flatbed Scanner Software and Driver Details

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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‎11-16-2025 06:12 AM

HP Recommended

Tried that and no go. We disposed of the scanner. Too much time wasted. 

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