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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-28-2020 12:04 PM

HP Recommended
Product: HP Scanjet Professional 1000 Mobile Scanner
Operating System: macOS 10.15 Catalina

Hello everyone,

 

since I've updated my Mac to Catalina it won't longer recognise my HP Scanjet Professional 1000 Mobile Scanner. Before the update I was using an application called HP scanning utility (see attached image), which is not operating anymore because Catalina doesn't support 32Bit applications.

 

Neither is the scanner recognised by Image Capture, nor by HP Easy Scan or VueScan. Does anyone have an idea how to get this running again?

 

Kind regards,

 

Alex

 

 

Screenshot 2020-01-28 at 19.58.23.png

 

1 person had the same question
6 REPLIES 6

‎01-28-2020 01:24 PM

HP Recommended

Hi Alex,

Try reinstalling the HP Software by following the latest HP Easy Start below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

I would even suggest removing any installed software first by clicking the HP Easy Start menu as soon as HP Easy Start launches, from there click Uninstall HP Software and follow the steps.

 

Once completing the uninstallation, click Setup a new device and follow the steps to reinstall the scanner.

 



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‎01-28-2020 02:13 PM

HP Recommended

Thank you for your quick response - unfortunately, Easy Start tells me there is no software option for this product:

 

Screenshot 2020-01-28 at 22.11.37.pngScreenshot 2020-01-28 at 22.11.51.png

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‎02-01-2020 04:44 AM

HP Recommended

Any other ideas?

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‎02-01-2020 08:59 AM

HP Recommended

First, be sure to update Catalina to 10.15.3 by clicking the Apple icon > About This Mac > Software Update.

 

Next. try following HP Easy Start once again and check if you may see any difference:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

If the same results appear, try installing the following drivers and then connect the scanner to your Mac:

https://ftp.hp.com/pub/softlib/software12/COL36934/cs-90743-2/HPScanjet1000Driver20110411.dmg

 

May you now able to scan, either using Image Capture or the HP Easy Scan app?

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12



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‎02-02-2020 05:43 AM

HP Recommended

Tried all steps ... still nothing

 

Screenshot 2020-02-02 at 13.42.11.pngScreenshot 2020-02-02 at 13.43.31.png

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‎02-03-2020 11:34 AM

HP Recommended

Thanks for the information @gassalexander92,

Please have a look in the private message I just sent, click the top envelope icon to access private messaging.

 

Shlomi



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