• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-03-2022 09:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

i have a HP Scanjet Professional 1000 Mobile Scanner and when i start the Scanjet Software i get an Error that tell me that the Software cannot find the Scanner. 

When i try to scan with VueScan or with the Windows Scanner it works fine. But i want to use the original Software. 

Can anybody Help? 

Toto285_0-1643905630407.png

 

Category:
1 REPLY 1

‎02-13-2022 05:50 AM

HP Recommended

@Toto285

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing scanning issues with the HP Scanjet Professional 1000 Mobile.

 

I have a few recommendations 

  • To start a scan, you need to install the HP Scanjet 1000 scanner driver and the TWAIN-compliant scanning software applications. HP recommends installing all of the bundled software applications.
  • For Scanner driver and software support for Window click on this link

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.