HP Scanner saving issues

[User_04302024]

Hello,

I used the HP program for scanning and it had a button that was "Save and Back", now it is not showing on my new computer. Also when I saved a document, it would simply continue saving as scan1, scan2, etc. Now I have to put a name on each scanned page in order to save it. Otherwise, scan saves only the last document scanned under the same name.

[A_Gayathri]

Hi @VNBRQ8Y5JY ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a scanning issue with your HP Color LaserJet Pro MFP M283fdw the scanning software might have been updated or changed on your new computer, resulting in some differences in functionality. Let's address each of your concerns:

• "Save and Back" button missing: It's possible that the scanning software on your new computer has a different layout or interface compared to your previous one. Look around the software interface for any options that might resemble the "Save and Back" function. It might have been renamed or relocated. If you can't find it, you may need to check the user manual or contact HP support for assistance.
• Automatic naming of scanned documents: It seems like the scanning software on your new computer requires you to manually name each scanned document before saving it, whereas on your old computer, it automatically incremented the file names (e.g., scan1, scan2, etc.). This could be due to a setting that needs to be adjusted in the scanning software. Again, refer to the software's user manual 

Refer to this document:  HP Color LaserJet Pro MFP M283fdw User manual

I hope this helps. 

Take care and have a good day.

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