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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-08-2025 12:14 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 11

Hello, 

I used to be able to scan from my printer into the hp smart scan and then email directly from the app and now that is not working it acts like it sends the email and doesn't send. how do i fix this please 

Reply
1 REPLY 1

‎09-10-2025 07:03 AM

HP Recommended

Hi @Jamie1877,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it can be when something that used to work smoothly suddenly stops. Let's get your HP OfficeJet Pro 9025 All-in-One Printer scanning and emailing properly again through the HP Smart app on Windows 11.

Here's what you can try to fix the issue:
 

Step 1: Use HP Smart's "Diagnose & Fix" Tool

HP has a built-in tool in the HP Smart app that can automatically detect and resolve issues like scan-to-email failures.

  1. Open the HP Smart app on your Windows 11 PC.
  2. Click the wrench icon (bottom left corner).
  3. Select Diagnose & Fix.
  4. Follow the on-screen instructions.

🔗 HP Scanner not working - Troubleshooting scan issues | HP® Support
 

Step 2: Check Your Email Account Security Settings

If you're scanning to email using your personal email (like Gmail or Yahoo), recent security updates may be blocking the app from sending emails.

  • Gmail: You may need to enable access for "less secure apps" or create an App Password if two-step verification is enabled.
  • Yahoo: Similar steps apply to enable access for third-party apps or generate an app-specific password.

🔗 HP Printers - Scan to Email Cannot Access Email Accounts | HP® Support
 

Step 3: Update HP Smart App and Printer Firmware

Make sure both the HP Smart app and your printer firmware are up to date. Outdated software can cause email sending failures.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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