HP Scans are scanning as a huge page size

[JayJay45]

Has anyone else experienced an 8.5x11" document scan opening as a 26.50x34.33" PDF? It will print as an 8.5x11" page, but that is at a scale of 31%. It starts with the scan via the HP Smart app, where the 8.5x11" scan shows as 2544W x 3296 H. This is a recent change and I'm hoping someone can help me get it back to normal!

[Dragon-Fur]

@JayJay45 

The printer is OK.

Edits - General Update to the content

At this writing, HP Smart has a reported bug that causes PDF files to be inflated in both page size and file size.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

If the Store is set to update on its own, you can wait for the applications in the Store to update.

OR

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

What to do while waiting for the solution?

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

---------------------------------------------------------

For now, use alternative software to scan documents.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - This is part of the installed Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

==========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Punctual_Donkey]

Yep, it's a bug. Sucks. If you have access to Adobe Acrobat Pro DC you can use that to correct the document. Unfortunately it requires a paid subscription to Adobe, the free Acrobat Reader doesn't do this. You're probably better off re-scanning the documents using a different app for now.

If you do have Acrobat Pro, choose Tools->Print Production->Preflight. A dialog box appears. Select "Prepress, Color and Transparency" from the menu at the top. Click the wrench icon "select single fixups". Open the "Pages" section with the turn-down control. Find "Scale Pages to Specified Size" from the list, click the "Edit..." button next to it, and you can enter a new page size (don't forget to set the measurement units correctly) and it'll fix up your document to 8.5 x 11 or whatever you need.

[Babs1957]

Evidently that mid-June fix was pushed through and now my scans are 13.5 x 15 and my paralegal's scans are 26.5 x 36.5. How is that a fix?

[MarkS57]

I have the same problem scanning from the scanner glass on my HP Office Jet Pro 7740, but did the following after scanning, so all pdf's automatically open at a normal sized page viewing size:

1) Open the saved pdf doc which should open your default pdf viewing program (I use Adobe Acrobat Pro DC)

2) EDIT

3) PREFERENCES

4) PAGE DISPLAY

5) PAGE LAYOUT = AUTOMATIC

6) ZOOM = FIT PAGE

Now any docs you previously scanned with an HP Printer, saved as a pdf, and viewed as zoomed in gigantic at 100%, should show as a normal sized page and not be super zoomed in at 100%