HP Smart App Updated (auto) yesterday, and now I cannot scan "Couldn't Connect to scanner" error

[LVViewer]

I'm also having similar issues with scanning from the HP Smart app with my HP OfficeJet Pro 7740.  I've followed all the suggestions, as best I can (I'm no computer wizz), but still get same message that "Couldn't connect to scanner".  

This situation has meant I've wasted a lot of time, to simply get back to where I started.

Hinted in other posts that fault may lie with the app - i.e. HP error rather than user (me) error.

When is this going to be sorted out?

Thanks

[Ne0t]

Having similar issues for several days, tried many things, finally downgraded HP Smart to the previous working version (v153.1.1137.0), works for me.

[LVViewer]

Thanks for your suggestion of downgrading HP Smart to previous working version.

But I don't know how you do this - so please could I have some (simple) guide steps so that I can give that a go. 

[Chris15898]

I am having the same issue with the HP smart app on an Officejet 9015e and 9125e. I've tried all recommended troubleshooting tasks with no resolution. I can scan using other apps, HP smart app is clearly the issue. Using the regular HP Scan software until HP smart is fixed.

[ds1236]

I have tried all of your suggestions but nothing works.  Is HP working on a fix for this?  I am a business owner and not being able to scan with ease of a button is frustrating.

Thank  you for all your help

[Ne0t]

Downgrading HP Smart app to the previous version (v153.1.1137.0) works for me.

Steps :

1. Disable auto-updates on Microsoft store

2. Uninstall HP Smart

3. Download previous HP Smart app installation file from HP Smart for Windows - Download it from Uptodown for free

4. Run the installation file

5. Turn off HP Printer for 30 seconds

6. Turn on HP Printer and try to scan

[Mustang327]

The downgrade fixed the issue, thank you!!

[UserChoo]

Thank you for this. 

Mainly also responding to add to the users having this issue so that they hopefully resolve their app issue. It was a relief finding this thread after having scan issues since last week suddenly, and unfortunately the site to download older version of the app are blocked by my company, so I'm at the mercy of them fixing this in a timely manner. 

[RickoJC]

I agree 100% my printer was working fine yesterday and today no scanning. Done the normal "stuff" no go!!!

[davidyunius]

downgraded HP Smart to the previous working version (v153.1.1137.0), also works like a charm.

this auto update and newer version making things complicated.