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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-19-2024 09:45 PM

HP Recommended
Operating System: Microsoft Windows 11

Whenever I'm scanning documents , usually in the 100s, my HP smart app crashes causing me to lose all my progress and scan. The application gets stuck on the Scanning page ........ and then does not respond and the only option is to close the app and start over again which is very frustrating. I am on an HP notebook windows 11 Pro , using the Document feeder on the LaserJet pro MFP 428dw ,HP smart app running on  version 154.1.1072.0 . I have tried re-downloading and re adding the printer , restarted the printer, and updated the printer through the app. The issue still remains. 

2 REPLIES 2

‎06-19-2024 11:44 PM

HP Recommended

If you are trying to scan 100 pages in a single document, likely you are overloading the system. Small office devices like this are limited to the number of pages that will fit in the adf in a single load.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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‎06-20-2024 05:06 AM

HP Recommended

I am currently scanning between 5  to a maximum of 140 pages per scan session and to prevent myself from losing all my progress, I'm dividing my load into 3 or 4 parts, saving each part individually and then merging all the pdfs into one big pdf. And i could be overloading its capacity but this issue started recently as a few months ago, i was scanning up to 150 pages per without any issues.

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