HP Smart App crashing - Faulting module name: Windows.UI.Xaml.dl

[DJJ1908]

HP Smart App v150.1.1140.0 is consistently crashing when scanning with output set to color and resolution set to 1200 dpi.

Each time that it crashed, the following application event log entry (Event ID: 1000) is created:

Faulting application name: HP.Smart.exe, version: 150.1.1140.0, time stamp: 0x654c2ddc
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.2787, time stamp: 0x9c04ca1e
Exception code: 0xc000027b
Fault offset: 0x0000000000a46adc
Faulting process id: 0x0x382C
Faulting application start time: 0x0x1DA21BEF8F76B8D
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_150.1.1140.0_x64__v10z8vjag6ke6\HP.Smart.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 7eca37f3-cbbd-46a3-a02e-a262680ee44b
Faulting package full name: AD2F1837.HPPrinterControl_150.1.1140.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.HPPrinterControl 

[Irfan_06]

Hi @DJJ1908,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support