HP Smart App crashing when trying to scan using the document feeder on MAC

[kiki1970]

I just tried mine and it's still crashing. I have an iMac (24-inch, M1, 2021), macOS Big Sur, version 11.6.4. My printer is an OfficeJet Pro 7740, wide format.

This is the reason that's given in the report—

Application Specific Information:
*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 3 out of row range (numberOfRows: 0) for <NSTableView: 0x7fe3db034000>'
*** multi-threaded process forked ***
crashed on child side of fork pre-exec
terminating with uncaught exception of type NSException

I'm glad yours is working, though! Thanks for the notice. Maybe they'll get around to other operating systems...

[rsghowellnj2]

Well I spoke too soon.  As I thought the HP Smart App was fixes I tried it again this morning and crashed (see below).  What I did this time was to make sure I was using the document feeder and also selecting DUPLEX.  That definitely crashed the HP Smart App.  Back to using the builtin MAC Image Capture for scanning Duplex on Document Feeder on my HP OfficeJet Pro 8720.  😞

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: HP Smart [90880]
Path: /Applications/HP Smart.app/Contents/MacOS/HP Smart
Identifier: com.hp.SmartMac
Version: 13.4.2 (569)
App Item ID: 1474276998
App External ID: 847072217
Code Type: X86-64 (Translated)
Parent Process: HP Smart [90843]
Responsible: HP Smart [90843]
User ID: 501

Date/Time: 2022-03-11 07:49:29.9887 -0500
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: F934E87E-E2F8-DB2A-B139-0C9D24914491

Time Awake Since Boot: 510000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000110
Exception Codes: 0x0000000000000001, 0x0000000000000110
Exception Note: EXC_CORPSE_NOTIFY

VM Region Info: 0x110 is not in any region. Bytes before following region: 4298890992
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1003be000-10080e000 [ 4416K] r-x/r-x SM=COW ...acOS/HP Smart

Application Specific Information:
*** Terminating app due to uncaught exception 'NSTableViewException', reason: 'Row index 1 out of row range (numberOfRows: 0) for <NSTableView: 0x7f7db72f4200>'
*** multi-threaded process forked ***
crashed on child side of fork pre-exec
terminating with uncaught exception of type NSException

[mrsmartass]

HP.... Any idea when this bug fix will come out? Its really annoying. 

[mtd2]

I have two HP9018's that worked just fine with the ADF scanning function until recently.    Its apparent that the IOS Monterey update is the issue with HP smart or not so smart.  We all have tried restarting, deleting, reinstalling the app, power off and on and installing the update and of course on the same wifi.  Thats how the app works.  HELLO HP can you fix this? ADF scanning is not working and that is a huge problem

[JoeS10]

I been having the same problem with the HP Smart software for my OfficeJet Pro 9015e printer with my MACBOOK PRO on Monterey 12.3 and the previous version of Monterey.  I did find a workaround. I scan a page on the glass scanner. Then I scan using the document feeder, and it works.

[Ron_P]

Same here with an HP Officejet Pro 8610. Absolutely will not scan from feeder--the app shuts down--but feeds fine from the scanner glass one sheet at a time. HIGHLY UNPRODUCTIVE!

I tried to call HP Help and held for 20+ minutes with no answer.