HP Smart App forcing me to use cloud services

[Donuthansen]

I have been scanning using smart app for several months now the system insists I use cloud services and will not load the smart app options, I do not wish to use cloud services, how can I get the app to work without going through the cloud?  I am concerned about GDPR.

[Dragon-Fur]

@Donuthansen 

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The HP Smart application (Windows and Mobile) now requires that you sign into the application using your HP Account credentials.

There is no workaround.

HP Smart provides some nice features - its use is not mandatory.

The solution is to not use the application.

What else?

Other scan options are available - none of these are exactly the same as HP Smart.

For example

1.  Scan using HP Scan executable

• HP Scan is included in the Full Feature Software
  

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

HP Account

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

 Full Feature Software / Full Driver for the printer.

Full Driver / Full Feature Software does not require a sign-in to use the software.

Download - save – run

• Home Page - HP Easy Start >> Open Category Software and Drivers > Topic: Software-Utility > Download and save the current version of the Easy Start wrapper to install your print software 

OR

• No Easy Start?  Look for and Install the Full Feature Software

Full Feature Software might have been relocated to Product Home  > Category Software and Drivers > Subcategory Software-Utility and / or might now be called  Print and Scan Driver and Accessories

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start wrapper)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start... The Journey

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

You can Skip any suggestion that you add the HP Account – you’ll need the account at some point, but you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

Side Bar: HP Smart requires that HP Account sign-in > HP Smart is NOT the same thing as the Full Feature Software / Full Driver.

If you see it, you can skip any suggestion regarding Instant Ink subscription.

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series 

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