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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-28-2022 09:57 AM - last edited on ‎03-02-2022 10:22 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

Printer is HP ENVY7640, it went off warranty in 2016.  MacBook Pro is latest Apple with Apple chip.  Mac OS is Monterey, Version 12.1.  I've been able to scan to my desktop until today.  Now each time I try, the system crashes.  I've tried unplugging and replugging the printer to no avail.  HP says I have the latest version of HP Smart.  Any ideas why I cannot scan successfully.

Category:
1 REPLY 1

‎03-03-2022 12:42 PM

HP Recommended

@EWL-5111

 

Welcome to the HP Support community.

 

Are you getting any error messages?

 

Meanwhile:- 

 

Update the macOS

  1. From the Apple menu  in the corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update.
  3. Click Update Now or Upgrade Now

Uninstall HP Smart app again from:-

/Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store..

 

Reinstall the HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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