• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-30-2020 01:49 PM

HP Recommended

I also have the same problem, and' I've been trying to search for a solution and nothing works...

Was this reply helpful? Yes No

‎11-30-2020 05:22 PM

HP Recommended

The only thing that fixed mine was a complete reinstall of Windows. (That is not why I did that.. A Microsoft tech was helping me with another problem via remote log-in and he deleted all the login profiles by accident. So when we restarted, the computer did not "see" anyway to login in. Therefore we had to do a complete re-install of windows from the Bios screen.....) But in that entire process, it fixed whatever was wrong with this app..  

 

It is definitely something in Windows system causing the issue. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.