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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-12-2021 03:12 AM

HP Recommended

Click on the camera icon and then try and add the image.

 

What port is the printer connected to USB 3.0 or  USB 2.0 Bus?

 

Let me know

 

 

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‎02-12-2021 07:06 AM

HP Recommended

Yes, I know how to add images, but when I do, they are not inserted into the message. Huh. Now it is working. The javascript must not have loaded correctly last time I sent you a message.

 

Screen Shot 2021-02-12 at 10.04.25 PM.png

 

Screen Shot 2021-02-12 at 1.45.05 PM.png

 

Screen Shot 2021-02-12 at 1.46.45 PM.png

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‎02-15-2021 05:34 AM

HP Recommended

We have tried all the troubleshooting steps from our end,  I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support in your region for further assistance.

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