HP Smart App scan view flickering and crashing

[Morse1]

Hi, starting three days ago as of 6/21/2024 trying to scan multiple pages into one pdf document has made the scanner view start to flicker between all pages scanned rather than showing only the most recently scanned page. On top of that, after scanning only twenty or so pages, the app crashes were before I could scan up to fifty pages at once. I've already tried restarting my computer and the printer, repairing, refreshing, and reinstalling the app, and making sure all software and drivers are up to date. I'm not sure what else to try at this point, so any help would be appreciated. Thanks

[Irfan_06]

Hi @Morse1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with scanning on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support