HP Smart Fails to Scan and Reports "Scanner in Use"

[BurlyWurly]

I have seen this same question on this forum asked countless times when attempting to google a solution and it keeps getting the same non-answer response from staff or it turns into a private message situation. How do you fix this problem?!

I had HP Smart working on my PC for years. I recently had to wipe the PC and now that I need to scan something again, I'm setting up HP Smart once more and it absolutely will not work. The first time I scan, the scanner will appear to begin to scan, then inevitably fail and return the message, "Scanner in Use". Going over to the device, it's touchscreen will read that it's Scanning to PC. It does not. If I attempt to scan at this point, the "Scanner in Use" message will immediately come up. If I cancel the job then attempt to Scan, it will once more appear to begin scanning, fail, then give me the "Scanner in Use" message.

I've made sure the driver was up to date. I've run troubleshooting/problem fix function within HP Smart. I've installed and run HP Print and Scan doctor. I've reboot the printer, the applications, and my computer countless times. It still doesn't work! Has anyone actually fixed this issue before? 

[Irfan_06]

Hi @BurlyWurly,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with scanning on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support