HP Smart Forcing me to Create an Account

[cjgc]

I see JurgenPeter in February posted the very same highly frustrating issue:

" I've been using HP Smart for several years. I use it to scan stuff.  Why is it trying to force me to setup a new "account"?. This used to just work. I just want it to work like it did up until just a few minutes ago. Why do I have to go through this ? "

I need to scan for my work--it prints just fine--but I can't get past this to scan as usual.

One of the suggestions was to uninstall and reinstall--I did--same issue.  I think I had an issue a few months ago--doing this did correct--but not this time.

I also do not want the cloud.

As it has for about 2 years now--I just want to be able to scan pages to my computer--so I can complete my job requirements!!  This is why I bought this printer/scanner--I certainly would NOT have if I couldn't just use it!!

[greenturtle · Accepted solution]

Hi @cjgc 

Thanks for using the HP Support Community.

Here's some options that does not require an account to scan:

1. use the HP FULL software (for WIn 10)

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-5200-all-in-one-printer-seri...

https://www.youtube.com/watch?v=DuDOwGvEMNo

2. Use 3rd part Vuescan

https://www.youtube.com/watch?v=TMmNjnFSKkM

3. Use Mopria Scan (for Android)

Download Mopria scan from the Play Store.

Hope that helps!

[cjgc]

Thank-you for your efforts--I figured out I just needed to create a login for HP (same as to access this)--

FYI--for us non technical folks--it is all so confusing--and appreciate your info--but WAY too confusing for me.

Still can't understand how it can work simply for years and all of a sudden there are these changes?

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!