Solved: Re: HP Smart Mobile Fax error - HP Support Community

TB78 · ‎02-16-2020

I have tried multiple times to use the mobile fax option through HP Smart Plugin. It keeps replying sorry there was a problem connecting to the fax service. Anyone else had this issue and was able to get it fixed?

bruzarte · ‎05-20-2020

Actually I some how magically fixed it. Not exactly sure what happened but when I kept getting these errors, I thought "hmm.. maybe I need to use a third party fax app to actually send it...". So i installed EasyFax and set it up. Then when back to HP Smart, expecting to have to select the app or some how integrate it, and the mobile fax button just started working. I then went back to the EasyFax app to check the history to see if it was using that app and it just didn't require any steps to figure out what app to use but the history was empty... So i'm not sure what happened or why it was fixed but the recipient got my fax and all is good. I'm just guessing here but maybe there was some system configurations that were need that HP Smart just isn't capable of setting but EasyFax was, other than that I can't think of why this process would have solved the issue.

Hopefully this helps someone else or maybe I just got lucky!

View solution in original post

DyoEl33 · ‎02-17-2020

Hi TB78,

Good Day!

You need to have an HP Account signed in in HP Smart before you can start using Mobile Fax.

As per HP Support document https://support.hp.com/us-en/document/c06432978 follow any on-screen instructions to sign in or create an HP account.

MJMenzer · ‎03-14-2020

still doesn't work. Same error keeps coming up.

DyoEl33 · ‎03-17-2020

Hi MJMenzer,

Thank you very much for your feedback.

Appreciate if you could confirm the following items:

- Have you encountered the error after selecting SEND FAX in the Compose Fax Screen?

- How many times did you tried to send a fax?

- What kind of document (file type) and how many pages were you trying to send?

- What mobile device are you using: Android or Apple?

MJMenzer · ‎03-17-2020

I attempted the mobile fax about a dozen times, reloading app, hard boots, soft boots, you name it, I tried it. The error message came up after hitting "send fax." I tried to send about 12 sheets of paper (A4) and confirmed the other line was working.

all devices are apple.

DyoEl33 · ‎03-17-2020

Hi MJMenzer,

Another thing would like to confirm with you: are you sending a fax to local contact or to an international contact?

Also, would like to confirm which country are you in? Noticed that you are using A4 size documents.

bruzarte · ‎04-21-2020

I'm getting the same error. How do I fix this?

DyoEl33 · ‎04-21-2020

Hi Bruzarte,

Will you be able to provide the following information?

What country are you from?
Are you trying to send a fax to a local contact or international contact?
How many attempts did you tried to fax?
How many pages and what type of document are you faxing

bruzarte · ‎04-21-2020

I am in the US. I am trying to send it locally but I get this message as soon as I click the mobile fax button. Or if I scan the documents and select fax. So before I even get to input the number I want to fax to. I've tried 10+ times, closing the app, rebooting, etc.. nothing works. I'm trying to send two scanned pages from Photosmart 6520.

Kat619 · ‎05-20-2020

I had all these same issues and in the end discovered you need a landline even when using your mobile device. My issue was that I do not have a land line which is why I was attempting to use the mobile fax.

HP Smart Mobile Fax error

Create an account on the HP Community to personalize your profile and ask a question