HP Smart Mobile Fax error

[TB78]

I have tried multiple times to use the mobile fax option through HP Smart Plugin. It keeps replying sorry  there was  a problem connecting to the fax service. Anyone else had this issue and was able to get it fixed?

[DyoEl33]

Hi TB78,

Good Day!

You need to have an HP Account signed in in HP Smart before you can start using Mobile Fax.

As per HP Support document https://support.hp.com/us-en/document/c06432978 follow any on-screen instructions to sign in or create an HP account. 

[MJMenzer]

still doesn't work.  Same error keeps coming up.

[DyoEl33]

Hi MJMenzer,

Thank you very much for your feedback.

Appreciate if you could confirm the following items:

- Have you encountered the error after selecting SEND FAX in the Compose Fax Screen?

- How many times did you tried to send a fax?

- What kind of document (file type) and how many pages were you trying to send?

- What mobile device are you using: Android or Apple?

[MJMenzer]

I attempted the mobile fax about a dozen times, reloading app, hard boots, soft boots, you name it, I tried it.  The error message came up after hitting "send fax."  I tried to send about 12 sheets of paper (A4) and confirmed the other line was working.

all devices are apple.

[DyoEl33]

Hi MJMenzer,

Another thing would like to confirm with you: are you sending a fax to local contact or to an international contact?

Also, would like to confirm which country are you in? Noticed that you are using A4 size documents.

[bruzarte]

I'm getting the same error. How do I fix this?

[DyoEl33]

Hi Bruzarte,

Will you be able to provide the following information?

• What country are you from?
• Are you trying to send a fax to a local contact or international contact?
• How many attempts did you tried to fax?
• How many pages and what type of document are you faxing

[bruzarte]

I am in the US. I am trying to send it locally but I get this message as soon as I click the mobile fax button. Or if I scan the documents and select fax. So before I even get to input the number I want to fax to. I've tried 10+ times, closing the app, rebooting, etc.. nothing works. I'm trying to send two scanned pages from Photosmart 6520.

[Kat619]

I had all these same issues and in the end discovered you need a landline even when using your mobile device. My issue was that I do not have a land line which is why I was attempting to use the mobile fax.