HP Smart Not Letting Me Change Connected Account

[Sophia1434]

HP Smart required me to login to use it today. As a result, I ended up creating an account to do so. Once I never got the verification email, I noticed that I had a typo in my email address. Also, the phone number I gave was my landline. It did not say during setup that I needed to provide a mobile number. So, I cannot do SMS verification either. It turns out that I already had an account under my actual email address. This is something it would have probably told me at setup, had I not had a typo in the email address I provided. 

Now, I cannot use HP Smart. It will not let me disconnect the unverified account to put in my actual account.

I have tried Reseting all of the app's data under the Add or Remove Programs -> Advanced Features. I have tried uninstalling and reinstalling. Nothing seems to work. Is there some data file I need to delete to reset this program to let me login and use it? 

Thank you.

Sofia

[Dragon-Fur]

@Sophia1434 

This is likely beyond any assistance the Community can offer.

Once the HP Smart / HP Connected account is messed up, repairing the account requires access not available to "non-HP" people.

That said,

The issue can be sorted...

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[E2EXPLORER]

Hi,

I also have a similar problem. Just that I can never get a verification code to my Hotmail account after many attempts, so I wanted to change to another account that has been verified.

Regards

E2EXPLORER