HP Smart Scan Error

[wireless415]

When I try to scan a document with HP Smart, system is unable and gives Error Code: OW_500_OWSD00001 . I used to it without problem.

[praveenbv]

HI@wireless415, Welcome to the HP Support Community!

Diagnose and fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

• An error occurred communicating with the scanning device
• An error occurred while communicating with the HP imaging device
• Computer not found
• No Computer Detected
• Scan to computer is currently unavailable
• Scan to computer no longer activated
• Scan Unsuccessful
• Scanner not found
• Scanner Unreachable
• The scanner could not be initialized

Follow the steps below to resolve scanning problems using the HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click Fix Scanning.

Keep me posted. Happy to help!

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