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‎06-16-2020 08:01 PM - last edited on ‎02-17-2026 12:52 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9020

I have started sending scans to email using the HP  App.  I now want to send scans from a different email account (my personal one rather than an organisation) but the From is hard coded (greyed out) and I can't see where this can be changed.  Is this possible?  Thanks in advance for any guidance

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2020 02:20 PM - last edited on ‎08-20-2024 10:00 AM by

HP Recommended

@Motorman1959 Welcome to HP Community!

 

I understand that you would like to change the email address 

 

Please refer to the below video.

 

https://www.youtube.com/watch?v=KQ5kSmgrS7Q

 

Please refer to the below link as well.

 

https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

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1 REPLY 1

‎06-20-2020 02:20 PM - last edited on ‎08-20-2024 10:00 AM by

HP Recommended

@Motorman1959 Welcome to HP Community!

 

I understand that you would like to change the email address 

 

Please refer to the below video.

 

https://www.youtube.com/watch?v=KQ5kSmgrS7Q

 

Please refer to the below link as well.

 

https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
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