HP Smart Tank 7305 Printer - not able to save files as searchable pdf

[8ig8ee]

Hi,

I changed laptop, installed the HP Smart application from the Windows Store. The printer is printing and scanning just fine, but when saving files, I no longer have the option to save files as 'searchable PDF'. I used to have a lot more options, but now it only gives me two options: 'Basic PDF' or 'Image (*.jpg)'. 

Unfortunately, I am not able to reach HP support as it's too difficult to contact them and you need a whole spare day to get in touch with anyone at HP.

I tried searching online, found a few options (a few years old posts), and have tried them all, but no luck. 

Could anyone possibly help?

[Dragon-Fur]

@8ig8ee 

Welcome to the HP English Community --

True - this printer model should support searchable PDF as an eligible non-HP+ printer.

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HP Support 

No worries -- HP Support is primarily supports in-Warranty hardware repair submissions.

Printer setup might be covered for a very brief period right after purchase.

Reference

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

======================================

We can try here in the Community --

Reference Resources - Read

 Read >>> About HP Smart Advance for HP+ printers

 Read >> FAQ – “Which non-HP+ printers are eligible for HP Smart Advance?”

and

(also called in the previous document link)

Set up / enable HP+

HP+ printer setup (HP Smart app)

==========================================

What to do?

Complete one or more of the following --

If you skip something (unwanted, disliked) and nothing works,

Consider starting again and adding in any skipped steps.

===========================================

If the app is installed on another Windows device and that app is no longer working on that computer,

Try / Consider

Reset the HP Smart app on that device.

MacOS -- HP Smart Installed in MacOS?

IF there is an App reset option for HP Smart installed in MacOS, consider running the Reset app procedure on your installed HP Smart app.  ?

What else?

Much of what is internal to HP Smart is carried in your own user (Microsoft) account.

Try / Consider

Reset HP Smart app on your new computer.

Should the Reset HP Smart not be enough,

Add

Uninstall the app > Restart the computer and log in

Sign into your HP Smart / HP Connected account 

Check / Remove your printer from the account

How-to / examples -

Scroll down to Message Content References

======================================

Next,

If you have HP Smart installed on any other mobile device(s) --

Consider uninstalling the app.

Next,

Try / Consider

Complete the procedure explained in HP+ printer setup (HP Smart app)

and

Sign in --

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Check that the printer has been added to your HP Smart / HP Connected account.

Next,

Install the HP Smart app onto your mobile device(s).

Example - HP Smart / HP Connected - HP+ / Printers

HP_Smart_Connected_HP _Printer_Options_3

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Message Content References

================== =====================

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

================== =====================

- Printer Application - HP Smart – Windows -- Check / Reset HP Smart -

NOTES

• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

Reminder

It is important that every device where HP Smart is installed is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

No Joy?

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

HP_Smart_Win_Apps_Reset_5

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7305 All-in-One 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[8ig8ee]

Hi, many thanks for a detailed response but unfortunately it didn't work. However, when i use my mobile app and scan the document, it gives me the option to save as searchable pdf so it looks as though the problem is with hp smart windows app

[Dragon-Fur]

@8ig8ee 

You are welcome.

The app Reset would have helped were there some sort of app data corruption in your account.

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Perhaps go through the initial setup again.

 Read >>> About HP Smart Advance for HP+ printers

Excerpted top section

HP Smart Advance enhances the HP Smart experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP Smart settings and features vary by device, printer model, and country/region.

Note:

To access the HP Smart Advance features, your HP+ service enabled or eligible non-HP+ printer must be set up in the HP App / HP Smart application with an HP account.

>>> For more information, go to HP printer setup (HP Smart app).

What else?

After the setup is complete, the premium scan options should be visible.

HP_Smart_Win_Scan_Document_Save_14

If using HP Smart Shortcuts

Shortcuts include a "Save" to a supported Cloud account option.

The setup does require that you are signed into that Cloud account to save the scanned content.

HP_Smart_Shortcuts_Cloud_Save_PDF_9

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Message Content References

 HP printers - Using advanced scanning features (HP Smart app)

For example,

• HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
• Document Sections
  • Save scans as searchable or editable text files
  • Scan pages from a book or magazine
  • Extract and edit text from scans
  • Scan multiple items at once
  • Scan and combine both sides of an ID card
  • Add notes or signatures to scans
  • Use the automated scan quality features

FAQ

• What is the HP Smart App and its requirements?
• What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
• What do I do if the advanced scan features are mission (HP Smart app)?
• Which non-HP+ printers are eligible for HP Smart Advance?

Unfortunately, while there is a section in the FAQ "What to do if", the final suggestion doesn't actually say where to go next for additional Troubleshooting.

"If your printer meets the requirements, go to for more troubleshooting information."

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"